Below are summaries, lecture notes, study guides and practice exams for ICT Service Management of Informatiemanagement at KU Leuven. When you have documents yourself that can be shared among students, please upload them to aid other students with studying. Every time someone downloads your document, you will be rewarded.
Slides and extensive notes of chapter 0, 2, 3, and 14 combined in one document [D0I69A]. NOTE: This document is not a summary. It contains the slides supplemented with extensive lecture notes. Notes may contain typos.
KU Leuven / Informatiemanagement / ICT Service Management The IT Management Essentials Delivering business valueExtensive notes of chapter 15, 16, 17, and 18 combined in one document [D0I69A]. NOTE: This document is not a summary. It contains the information of the slides supplemented with extensive lecture notes. Notes may contain typos.
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