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MGT 500 Week 11 Final Exam Part 2

Question 1
4 out of 4 points
______ refers to loyalty to the heavy involvement in the organization.
a. Organization citizenship
b. Job satisfaction
c. Dissonance
d. Organizational commitment
e. Job involvement
Question 2
4 out of 4 points
The ____ is the beliefs, opinions, and information a person has about the object of an attitude.
a. affective component
b. feeling component
c. cognitive component
d. behavioral component
e. dissonance aspect of attitude
Question 3
4 out of 4 points
Which of the following terms is the belief that power and status differences should exist within the organization?
a. Extroversion
b. Machiavellianism
c. Authoritarianism
d. Perceptual distortion
e. Locus of control
Question 4
4 out of 4 points
An interdisciplinary field dedicated to the study of how individuals and groups tend to act in organizations is called
a. sociology.
b. vocational counseling.
c. cultural anthropology.
d. psychology.
e. organizational behavior.
Question 5
4 out of 4 points
Which of the following types of power is vested in the manager's ability to punish employees?
a. Coercive
b. Reward
c. Expert
d. Referent
e. Personal
Question 6
4 out of 4 points
Which of these is the potential ability to influence the behavior of others?
a. Leadership
b. Management
c. Power
d. Control
e. Motivation
Question 7
4 out of 4 points
A(n)____ leader works to fulfill subordinated needs and goals as well as to achieve the organization's larger mission.
a. servant
b. transactional
c. transformational
d. charismatic
e. interactive
Question 8
4 out of 4 points
The Leadership Grid used the two leader behaviors which were called
a. employee-centered and job centered.
b. consideration and initiating structure.
c. concern for people and concern for production.
d. relationship-oriented and task-oriented.
e. employee-oriented and relationship oriented.
Question 9
4 out of 4 points
Which need describes the desire to be accepted by one's peer, have friendships, be part of a group, and be loved?
a. Self-actualization needs
b. Physiological needs
c. Esteem needs
d. Belongingness needs
e. Safety needs
Question 10
4 out of 4 points
____ is the extent to which doing the job provides information back to the employee about his or her performance.
a. Feedback
b. Assessment
c. Evaluation
d. Satisfaction
e. Fulfillment
Question 11
4 out of 4 points
The delegation of power and authority to subordinates is referred to as
a. need for power.
b. need for achievement.
c. empowerment.
d. passing the buck.
e. need of affiliation.
Question 12
4 out of 4 points
Which of the following refers to the degree to which an employee performs a total job with a recognizable beginning and ending?
a. Task complexity
b. Task identity
c. Task significance
d. Task structure
e. None of these
Question 13
4 out of 4 points
Alderfer referred to the needs for physical well being as ____ needs.
a. physiological
b. existence
c. belongingness
d. relatedness
e. growth
Question 14
4 out of 4 points
The term ____ is defined as "an individual's level of fear or anxiety associated with either real or anticipated communication."
a. leadership trepidation
b. public consternation
c. anticipation nervousness
d. communication medium
e. communication apprehension
Question 15
4 out of 4 points
Communication is defined by the text as the process by which information is
a. shared.
b. exchanged and understood by two or more people, usually with the intent to motivate or
influence behavior.
c. received.
d. transmitted to others.
e. stored.
Question 16
4 out of 4 points
What percentage of a manager's time is spent in direct communication?
a. 20 percent
b. 100 percent
c. 50 percent
d. 80 percent
e. 40 percent
Question 17
4 out of 4 points
Which of the following is the most familiar and obvious flow of formal communication?
a. Downward communication
b. Gossips
c. Horizontal communication
d. Upward communication
e. Vertical communication
Question 18
0 out of 4 points
During which stage of team development should the team leader help clarify team roles, norms, and values?
a. Adjourning
b. Storming
c. Forming
d. Performing
e. Norming
Question 19
4 out of 4 points
A competitive and adversarial negotiation approach in which each party strives to get as much as it can, usually at the expense of the other party, is called
b. a bargaining zone.
c. mediation.
d. integrative negotiation.
e. distributive negotiation
Question 20
4 out of 4 points
Members of ____ teams remain in separate locations around the world and conduct their work electronically.
a. intercultural
b. international
c. multinational
d. virtual global
e. distance
Question 21
4 out of 4 points
Which of the following teams are created outside the formal organization structure to undertake a project of special importance or creativity?
a. Vertical
b. Command
c. Special-purpose
d. Cross-functional
e. Functional
Question 22
4 out of 4 points
Which of these is based on a set of international standards for quality?
a. Quality circle
b. Corporate governance
c. ISO certification
d. Open-book management
e. Balance scorecard
Question 23
4 out of 4 points
Which of the following is considered a leverage ratio?
a. Debt ratio
b. Return on total assets
c. Profit margin on sales
d. Conversion ratio
e. Inventory turnover
Question 24
4 out of 4 points
Which of the following allows employees to see for themselves the financial condition of the company?
a. Open-book management
b. An economic value-added system
c. Activity-based costing
d. An inappropriate control system
e. Market value-added system
Question 25
4 out of 4 points
What is the key to successful benchmarking?
a. Application
b. Implementation
c. Analysis
d. Strategy
e. Planning

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