An unjustified negative attitude toward a person based on his/her membership in a particular group is:
Men can learn from women's managerial styles by:
using appropriate relationship building in the workplace.
being less subtle and ambiguous.
acting more assertive.
being more direct, especially when giving instructions.
_____ involves supervising, coordinating, and directing the differences individuals bring to an organization to create an environment that will allow employees to achieve their full potential while ensuring that strategic organizational goals are being effectively met.
A(n) _____ values diversity of thought, encourages and rewards learning and change, and controls group processes.
autocratic management system
centralized organizational structure
open organizational culture
bureaucratic management system
Alexia is constantly criticized by her boss at work, particularly about her sense of dressing and hairstyle, and is also hurt by his racist comments. In this case, Alexia is subjected to _____.
Which of the following descriptions of the individual is an example of a primary dimension of diversity
David has above average intelligence.
David is a Christian.
David is a senior marketing manager.
David has military experience.
Making in causal attributions, such as "He was asking for it." when referring to a young man who is accidentally hit by a car while walking back home from work illustrates:
blaming the victim.
In _____ cultures, people are valued for their self-motivation and self-interest.
high power distance
high uncertainty avoidance
Ben pays attention only to information that reinforces his own beliefs and views. This causes a severe distortion of the original messages conveyed to him in a conversation. Ben's ineffective listening is most likely due to his:
Lana, while listening to Ryan, is taking in the information presented to her. However, she is not making an attempt to process the information or enhance the messages sent by Ryan. Which form of listening is Lana adopting in the given scenario
As a manager, Tim has realized that active listening is important because it:
encourages one-way communication.
makes the listeners take his message at face value.
reduces the amount of involvement time for the listeners.
invites others to listen to him and results in reciprocation.
Sara, a top-level manager, is usually preoccupied with immediate tasks and seldom has the time to give attention to individual employee concerns. Eric, her employee, is accustomed to this attitude of Sara. He does not bother to inform her about the difficulties he is facing in dealing with a new process. As a result, his productivity suffers. Eric behaves the way he does because he is convinced that even if he goes to Sara, his needs will be ignored. Sara's behavior best exemplifies:
Ron guesses that Joe is about to talk of his recent vacation, minutes before Joe begins to speak. As a result, Ron's mind wanders off to consider other stuff and when his attention returns to what Joe is speaking, the latter seems to have gone on an unexpected track. In the given example, it is observed that Ron's listening is hindered most by:
As an active listener, being empathetic means that you:
acknowledge the other person's feelings.
crack jokes and make light of a situation.
use direct eye contact with the speaker.
rehearse your response when the speaker expresses his or her opinion.
Rhonda's voice was unsteady while she presented her ideas for a new advertising campaign during a team meeting. This made her teammates wonder if she was uncertain or nervous. The nonverbal communication component seen in Rhonda's speech falls under the category of _____.
A boss who says he or she likes your ideas while rolling his or her eyes would lead you to believe that he or she:
lacks confidence in your suggestions.
is paraphrasing your ideas.
is reading your verbal cues.
is being empathetic.
Which of these "I" statements specifies the behavior(s) on which a stated assumption is based
"Your facial expression suggests to me that I may not have made my point very clearly."
"Are you following what I'm saying"
"Is that report going to be done on time"
"Am I in assuming that you've already begun writing the report that's due next Monday"
The intentional manipulation of information to make it more favorable to the receiver is known as _____.
Which of the following refers to any distortion factor that blocks, disrupts, or distorts the message sent to the receiver, interfering with the communication process
An "I" message consists of three parts: the specific behavior, the resulting feeling you experienced because of the behavior, and the _____.
non-verbal aspect of the message
verbal response to it
tangible effect on you
indirect connotations of that message
Interpersonal barriers to effective communication include:
use of highly technical language.
_____ is the barrier to effective communication that contradicts the concept of "multitasking."
Mike intentionally left out the details regarding the actual costs associated with a project so that he can get the project approved by his manager. Mike's misrepresentation illustrates _____, a barrier to effective communication.
Which of the following is true of electronic messages
It primarily focusses on the personal aspect of communication.
It typically increases the quality and amount of human interaction.
It is not open to misinterpretation, hence can be worded in any manner.
It can lose the emotional aspect of a message in both content and tone.
should be used when one is trying to communicate an explanation as well as an emotion.
is the most effective method for communicating precise or complex information.
is a one-way process, and the primary focus is on the speaker.
tends to eliminate "information overload" among participants.
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