Conflict and Negotiation Lecture Notes

Conflict is a process resulting in the perceptions of two parties that they are working in opposition to each other in ways that produce feelings of discomfort and/or animosity. This document discusses the common forms and causes of conflict, reactions to conflict, managing conflict.
Negotiation is the process in which two or more parties reach agreement on an issue even though they have different preferences regarding that issue. The document also discusses the different approaches to negotiation.